There are many potential problems that can be caused by poor communication skills. Increased amount of employee turnover, high amounts of call outs, poor customer service skills, diminished productivity and the lack of focus. These are just to name a few. The appearance of conflict is ubiquitous and certainly inevitable, but knowing a few tips for handling communication dilemmas at one’s place of work can increase one’s quality of life at work leading one to a happier and more productive person on the job, thereby carrying less of a burden on one’s shoulders when coming home.
Get to know your coworkers in a realistic light– It is impossible to know every individual’s personality type at your workplace. However, what is possible is in the interim to gauge what may “tick” someone off, and what, on the contrary may please them. Adjust yourself and your personality accordingly. The general rule of thumb is not to probe too much into why they are behaving a certain way towards you or others, because the more you over-analyze the more you will internalize the situation, and perceive them as acting in a hostile manner towards you, for example. This can lead to a vicious cycle of you acting similarly, which of course can lead to an unpleasant work environment. People are built in so many different ways, and all too often it is just the temperament they were born into, so do not take a personal affront to anything they say or do, and simply adjust yourself to their personality.
Morale Booster-If you feel that your office environment reeks of negative energy, or if you see that many people are particularly stressed, it would be a lovely gesture on your part to become the stress reducer. For example, bring in donuts and coffee for breakfast. This small gesture is more symbolic than anything else. Others in the organization will perceive you in a positive light as the one who uplifts the organization in times of stress or crises especially in this economic downturn.
Master the art of listening, and observing-Listening is far from a passive skill. Become an observer by speaking less, and by listening to others most, if not all of the time. Not only will you be a more productive individual at work, and your advice sought, but you will also stay out of trouble.