Millennials are the grand master of short messaging. They text. They tweet. They rely on emojis to get their point across. And short is good, right? Sure it is, when you’re deciding where to meet up with your best bros. But now, as they enter the work world, millennials may discover that they’re missing an essential business skill—email etiquette.
Trainer, business consultant, and author of Work It! Get In, Get Noticed, Get Promoted (SkillPath Publications), Denise Dudley tells it like it is when it comes to advising young people about the working world. In Work It! Dudley shares 15 tips on email etiquette:
- Reply in 24 hours or less.
- Begin with a salutation.
- Introduce yourself.
- Show the topic in the subject line.
- Avoid joking and sarcasm.
- Make sure grammar, spelling, and everything else is perfect.
- Don’t use text lingo.
- Avoid all caps.
- Be careful what you write.
- Close with a sign-off.
- Take 5 to review your message before hitting “send.”
- Don’t overuse “Reply All.”
- Keep it short.
- Don’t send negative messages via email.
- Keep a thread.