7 Ways to Get the Best Medical Care for Your Kids

Healthcare is at the forefront of everyone’s mind these days.

Dr. Kurt Newman has seen a lot in his 30 years practicing pediatric surgery.  His new book HEALING CHILDREN: A Surgeon’s Stories from the Frontiers of Pediatric Medicine  is infused with personal stories that highlight the resilience of children and is a great guide for parents.    I have included a sneak peak of the book for you to share.  Below are 7 tips  to help empower parents to get the best possible care their kids.


Over the years I’ve found myself giving advice to parents about how to tackle the confounding range of decisions involved in finding the right doctors and medical care for their children. A good guiding principle is that the more you use experts and facilities that specialize in pediatric care, the better your child’s experience and outcome will be. But there are a few specific things you can do or look for beyond that, to become the best possible advocate for your child—in sickness and in health

1. A few key questions to ask your kids’ doctors:

For your pediatrician: Will my child see the same doctor or nurse every time we visit? What type of affiliation do you have with the closest children’s hospital? Will you refer me there in case of an emergency? Can I call you when my child is hospitalized? Can I put you in touch with my child’s surgeon? Is anyone in your practice available in the middle of the night in case of an emergency?

For your specialist: Do you exclusively care for children? Do you have fellowship training and Board certification in your pediatric specialty? For certain issues – namely concussions, broken bones, dental and mental health needs – you’ll want to be absolutely certain your provider specializes in the care of children.

For your surgical facility: Is anesthesia provided exclusively by a pediatric anesthesiologist? Does the facility have dedicated pediatric nursing? Is a child life program available?

2. Develop an emergency care plan for your child. Childhood injuries are remarkably common – from sports injuries and concussions to broken bones and serious traumas. The best place to take your child in an emergency isn’t necessarily the hospital closest to your home. Determine where the nearest pediatric specialty hospital is located and find out how it operates. Is it a designated pediatric trauma hospital? Do they have pediatric emergency physicians on call 24/7/365? Are on-call pediatric specialists immediately available? Pick the hospital near you with the most advanced pediatric services and make sure you know how to get there from home, school, sports activities, and anywhere else where your child spends significant time. Map-out directions and provide them to the care-givers, guardians, and babysitters.

3. Find out what child-specific services are covered by your health insurance plan. Is your pediatrician covered? How about other pediatric specialists—especially ones specializing in mental and behavioral health? Is a pediatric specialty hospital in your network? Will transportation to the closest pediatric specialty center be covered in an emergency situation? These are key questions to ask when choosing coverage, or to evaluate the plan you already have.

4. Take a tour of the nearest children’s hospital before you need it. Parents usually don’t set foot inside a pediatric hospital until their child is suffering. At that point, dealing with the immediate health issues takes precedence over getting familiar with the people and place that could ultimately save your child’s life. Many children’s hospitals accommodate general visits. You should schedule one at a time when your children are healthy. Take a tour. Meet with nurse navigators, family advocates, and child life specialists at the hospital. These are the people you’ll want to know in the event of illness or injury. You can also visit the hospital’s website in advance to understand what resources are available and research the hospital’s ratings and accreditations.

5. Create a plan for specialized newborn care. Expectant moms and dads often plan every aspect of their baby’s birth and homecoming, but overlook the possibility that their newborn may need access to a neonatal intensive care unit (NICU). The fact is, 1 in 8 newborns spends at least one night in neonatal intensive care. If you are an expecting parent, talk to your obstetrician and pediatrician about referral options for a maternal-fetal specialist. Level IV NICUs offer the most advanced care for sick newborns and immediate access to specialists. Determine what level of NICU is available at your delivery hospital and ask your provider and insurer about transfer options to a higher level NICU in case of complications. Find out ahead of time if pediatric surgeons, anesthesiologists, and radiologists are immediately available in the NICU. No parent wants to think about the prospect of a seriously ill newborn, but being prepared means you can avoid making rushed or uncertain decisions in a time of high stress.

6. Prioritize your child’s mental health. More than 20% of children will have a mental health issue at some point in their lives – but parents often don’t recognize or admit their child needs help until an average of 8 years after the first symptoms – frequently when they have reached a state of crisis. Track and report worrisome changes in your child’s behavior to your pediatrician. Find out what psychiatric and social services are available and ask about ways you can take advantage of them. These are important steps that every parent should take. All children are subject to mental, social, and behavioral pressures as they develop and grow. Prioritizing mental health is vital not just for kids with established special needs, but for all children.

7. Be an active member of your child’s care team. At top children’s hospitals, parents are considered active members of the care team and their input is encouraged. Though the physician is the medical expert, a mother, father, or other guardian can provide details and observations that are fundamental to diagnosis and treatment. This is particularly true for infants, toddlers, and non-verbal children who can’t communicate what they feel. When you sense something is wrong with your child, but can’t put your finger on what, keep track of your observations and share them with your pediatrician. You can also share constructive feedback about your child’s care. Most pediatric hospitals collect parent input via standardized surveys. But other verbal, written, and email input is welcome – or at least it should be. In the right hands, a single patient’s story (positive or negative) can help spark change across an entire organization.